TERMS & CONDITIONS
Last Updated: September 2026
These Terms and Conditions govern the use of the Remote Optics (Pty) Ltd website and, where applicable, the provision of services by Remote Optics (Pty) Ltd.
By accessing this website, submitting an enquiry, requesting a quotation, or engaging Remote Optics for services, you acknowledge that you have read and understood these Terms and Conditions.
1. Company Information
Remote Optics (Pty) Ltd is a South African company providing professional geospatial, aerial data and media solutions.
Company: Remote Optics (Pty) Ltd
Registration Number: 2019/232143/07
VAT Number: 4040310791
Location: Pretoria, Gauteng, South Africa
Website: remote-optics.co.za
2. Our Services
Remote Optics provides services including, but not limited to, site surveying, LiDAR applications, aerial mapping, 3D mapping and reality capture, volumetric analysis, infrastructure inspections, progress monitoring, aerial photography and videography, cinematography, digital media and post-production.
The exact scope, deliverables, timelines and costs applicable to a project will be specified in the relevant quotation, proposal, service agreement or other written confirmation.
3. Quotations and Project Acceptance
Unless otherwise stated, quotations are based on the project information available to Remote Optics at the time they are prepared.
A quotation does not constitute a final commitment to perform an operation until the project requirements, site conditions, regulatory considerations, availability and any necessary permissions or approvals have been assessed.
Additional work or changes to the agreed scope may result in additional costs and/or revised delivery dates. These will be communicated to the client where reasonably practicable.
4. Drone Operations, Safety and Compliance
Remote Optics conducts commercial drone operations subject to applicable South African aviation legislation, regulations, operational requirements and relevant authorisations.
All aerial operations remain subject to factors including airspace restrictions, weather conditions, site safety, regulatory requirements, operational risk assessments and permissions that may be required for a particular location or operation.
Remote Optics reserves the right to postpone, modify or cancel an aerial operation where proceeding would be unsafe, unlawful or inconsistent with applicable operational requirements.
Safety and regulatory compliance take priority over project schedules.
5. Client Responsibilities
Clients are responsible for providing accurate project information and informing Remote Optics of relevant site hazards, access restrictions, security requirements and other circumstances that may affect an operation.
Where applicable, clients must provide or assist with obtaining appropriate site access and permissions relating to property under their control.
Remote Optics is not responsible for delays or additional costs caused by inaccurate information, restricted site access, undisclosed hazards or circumstances outside its reasonable control.
6. Deliverables and Geospatial Data
Surveying, mapping, LiDAR, volumetric and other geospatial deliverables are produced according to the agreed project scope, equipment, methodology and processing requirements.
Accuracy and suitability may vary according to environmental conditions, terrain, vegetation, sensor capabilities, positioning methodology, control data and other project-specific factors.
Clients are responsible for ensuring that deliverables are suitable for their intended application, particularly where information will be used for engineering, construction, legal, cadastral or other regulated purposes requiring additional professional certification or verification.
7. Aerial Photography, Video and Cinematography
Creative and media services may include aerial photography, videography, cinematography, editing, colour grading, motion graphics and other post-production services.
The scope of production, number of revisions, final formats, delivery method and usage rights will be determined by the applicable quotation or project agreement.
Raw footage or project files are not automatically included unless expressly stated in writing.
8. Intellectual Property
Unless otherwise agreed in writing, all intellectual property belonging to Remote Optics before commencement of a project remains the property of Remote Optics.
This includes its branding, website content, graphics, methodologies, workflows, templates, documentation and proprietary materials.
Ownership and permitted use of client-specific photographs, video, mapping outputs, datasets, models and other deliverables will be determined by the applicable quotation or agreement.
Remote Optics will respect confidential or restricted-use material agreed with a client.
9. Portfolio and Marketing Use
Remote Optics may wish to showcase completed work through its website, portfolio, showreels, presentations or social-media platforms.
Where a project is confidential, commercially sensitive or subject to contractual restrictions, Remote Optics will respect the applicable confidentiality obligations.
Where appropriate, specific permission may be obtained before identifiable client material is published.
10. Confidentiality
Remote Optics will take reasonable measures to protect confidential information supplied by clients and will use such information for purposes connected with the relevant project unless otherwise authorised or required by law.
Clients are likewise expected to respect confidential, proprietary or commercially sensitive information belonging to Remote Optics.
11. Protection of Personal Information — POPIA
Remote Optics respects the privacy of clients, website visitors, suppliers and other individuals whose personal information it processes.
Personal information may include names, contact information, company details, billing information, correspondence, project information and information submitted through website forms.
Personal information will be processed for legitimate business purposes such as responding to enquiries, preparing quotations, managing projects, communicating with clients, processing accounts, complying with legal obligations and administering the website.
Remote Optics will take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.
Personal information will not be sold to third parties.
Where third-party service providers process information on behalf of Remote Optics, appropriate safeguards will be applied where required.
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable law.
Data subjects may exercise applicable rights concerning their personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
South Africa's Information Regulator is the independent body established under POPIA. Inforegulator
12. Website Forms and Electronic Communications
Information submitted through this website, email or other electronic communication channels may be used to respond to enquiries, prepare quotations, manage client relationships and provide requested services.
Electronic communications and transactions in South Africa may be subject to the Electronic Communications and Transactions Act 25 of 2002 (ECTA). South African Revenue Service
Users should not submit unlawful, malicious, misleading or unauthorised information through the website.
13. Cookies and Website Analytics
The Remote Optics website may use cookies and similar technologies required for website functionality, security, performance and analytics.
Where legally required, users will be provided with appropriate information and choices regarding non-essential cookies.
Further details should be provided in the Remote Optics Privacy & Cookie Policy.
14. Website Content
Remote Optics takes reasonable care to ensure that information presented on this website is accurate and current.
However, website content is provided primarily for general information and may be changed without notice.
Images, videos, diagrams, renderings and examples displayed on the website may be illustrative and should not automatically be interpreted as specifications or guaranteed project outcomes.
15. Third-Party Websites and Services
The website may contain links to third-party websites, platforms or services.
Remote Optics does not control these third parties and is not responsible for their content, availability, privacy practices or terms of use.
16. Payment Terms
Payment terms will be specified in the relevant quotation, invoice or service agreement.
Where deposits, staged payments or upfront payments are required, work may commence only once the applicable payment has been received or otherwise agreed in writing.
Late or outstanding payments may result in the suspension of work or withholding of final deliverables, subject to applicable law and the agreed contractual terms.
17. Cancellations and Rescheduling
Cancellation and rescheduling conditions may vary depending on the nature of the project.
Where resources, personnel, travel, permits or equipment have already been committed, reasonable costs incurred before cancellation may be payable by the client, subject to the applicable agreement and South African law.
Weather-related or safety-related postponements of aerial operations will be rescheduled where reasonably possible.
18. Limitation of Liability
Remote Optics will exercise reasonable professional care in performing its services.
To the extent permitted by applicable law, Remote Optics will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control or from use of deliverables outside their agreed purpose or scope.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted.
This last qualification is particularly important because the Consumer Protection Act prohibits certain unfair contractual terms and restrictions on consumer rights where the Act applies. Government of South Africa
19. Force Majeure and Circumstances Beyond Our Control
Remote Optics will not be responsible for delays or inability to perform caused by circumstances reasonably beyond its control, which may include severe weather, airspace restrictions, regulatory intervention, natural disasters, civil disturbances, infrastructure failures or other unforeseen events.
Where possible, Remote Optics will communicate affected schedules and make reasonable arrangements to continue or reschedule the project.
20. Consumer Protection
Where the Consumer Protection Act 68 of 2008 applies to a transaction, nothing in these Terms is intended to waive, restrict or exclude rights that may not lawfully be waived, restricted or excluded.
The Act establishes protections relating to fair consumer transactions, information and marketing practices in South Africa. Government of South Africa
21. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and any dispute-resolution provisions contained in the relevant service agreement.
22. Changes to These Terms
Remote Optics may update these Terms and Conditions from time to time to reflect changes to its services, website, business practices or applicable legal requirements.
The latest version will be published on this website together with its effective or last-updated date.
23. Contact Us
Questions regarding these Terms and Conditions, privacy matters or Remote Optics services may be directed to:
Remote Optics (Pty) Ltd
Pretoria, Gauteng, South Africa
info@remote-optics.co.za
Last Updated: September 2026
These Terms and Conditions govern the use of the Remote Optics (Pty) Ltd website and, where applicable, the provision of services by Remote Optics (Pty) Ltd.
By accessing this website, submitting an enquiry, requesting a quotation, or engaging Remote Optics for services, you acknowledge that you have read and understood these Terms and Conditions.
1. Company Information
Remote Optics (Pty) Ltd is a South African company providing professional geospatial, aerial data and media solutions.
Company: Remote Optics (Pty) Ltd
Registration Number: 2019/232143/07
VAT Number: 4040310791
Location: Pretoria, Gauteng, South Africa
Website: remote-optics.co.za
2. Our Services
Remote Optics provides services including, but not limited to, site surveying, LiDAR applications, aerial mapping, 3D mapping and reality capture, volumetric analysis, infrastructure inspections, progress monitoring, aerial photography and videography, cinematography, digital media and post-production.
The exact scope, deliverables, timelines and costs applicable to a project will be specified in the relevant quotation, proposal, service agreement or other written confirmation.
3. Quotations and Project Acceptance
Unless otherwise stated, quotations are based on the project information available to Remote Optics at the time they are prepared.
A quotation does not constitute a final commitment to perform an operation until the project requirements, site conditions, regulatory considerations, availability and any necessary permissions or approvals have been assessed.
Additional work or changes to the agreed scope may result in additional costs and/or revised delivery dates. These will be communicated to the client where reasonably practicable.
4. Drone Operations, Safety and Compliance
Remote Optics conducts commercial drone operations subject to applicable South African aviation legislation, regulations, operational requirements and relevant authorisations.
All aerial operations remain subject to factors including airspace restrictions, weather conditions, site safety, regulatory requirements, operational risk assessments and permissions that may be required for a particular location or operation.
Remote Optics reserves the right to postpone, modify or cancel an aerial operation where proceeding would be unsafe, unlawful or inconsistent with applicable operational requirements.
Safety and regulatory compliance take priority over project schedules.
5. Client Responsibilities
Clients are responsible for providing accurate project information and informing Remote Optics of relevant site hazards, access restrictions, security requirements and other circumstances that may affect an operation.
Where applicable, clients must provide or assist with obtaining appropriate site access and permissions relating to property under their control.
Remote Optics is not responsible for delays or additional costs caused by inaccurate information, restricted site access, undisclosed hazards or circumstances outside its reasonable control.
6. Deliverables and Geospatial Data
Surveying, mapping, LiDAR, volumetric and other geospatial deliverables are produced according to the agreed project scope, equipment, methodology and processing requirements.
Accuracy and suitability may vary according to environmental conditions, terrain, vegetation, sensor capabilities, positioning methodology, control data and other project-specific factors.
Clients are responsible for ensuring that deliverables are suitable for their intended application, particularly where information will be used for engineering, construction, legal, cadastral or other regulated purposes requiring additional professional certification or verification.
7. Aerial Photography, Video and Cinematography
Creative and media services may include aerial photography, videography, cinematography, editing, colour grading, motion graphics and other post-production services.
The scope of production, number of revisions, final formats, delivery method and usage rights will be determined by the applicable quotation or project agreement.
Raw footage or project files are not automatically included unless expressly stated in writing.
8. Intellectual Property
Unless otherwise agreed in writing, all intellectual property belonging to Remote Optics before commencement of a project remains the property of Remote Optics.
This includes its branding, website content, graphics, methodologies, workflows, templates, documentation and proprietary materials.
Ownership and permitted use of client-specific photographs, video, mapping outputs, datasets, models and other deliverables will be determined by the applicable quotation or agreement.
Remote Optics will respect confidential or restricted-use material agreed with a client.
9. Portfolio and Marketing Use
Remote Optics may wish to showcase completed work through its website, portfolio, showreels, presentations or social-media platforms.
Where a project is confidential, commercially sensitive or subject to contractual restrictions, Remote Optics will respect the applicable confidentiality obligations.
Where appropriate, specific permission may be obtained before identifiable client material is published.
10. Confidentiality
Remote Optics will take reasonable measures to protect confidential information supplied by clients and will use such information for purposes connected with the relevant project unless otherwise authorised or required by law.
Clients are likewise expected to respect confidential, proprietary or commercially sensitive information belonging to Remote Optics.
11. Protection of Personal Information — POPIA
Remote Optics respects the privacy of clients, website visitors, suppliers and other individuals whose personal information it processes.
Personal information may include names, contact information, company details, billing information, correspondence, project information and information submitted through website forms.
Personal information will be processed for legitimate business purposes such as responding to enquiries, preparing quotations, managing projects, communicating with clients, processing accounts, complying with legal obligations and administering the website.
Remote Optics will take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.
Personal information will not be sold to third parties.
Where third-party service providers process information on behalf of Remote Optics, appropriate safeguards will be applied where required.
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable law.
Data subjects may exercise applicable rights concerning their personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
South Africa's Information Regulator is the independent body established under POPIA. Inforegulator
12. Website Forms and Electronic Communications
Information submitted through this website, email or other electronic communication channels may be used to respond to enquiries, prepare quotations, manage client relationships and provide requested services.
Electronic communications and transactions in South Africa may be subject to the Electronic Communications and Transactions Act 25 of 2002 (ECTA). South African Revenue Service
Users should not submit unlawful, malicious, misleading or unauthorised information through the website.
13. Cookies and Website Analytics
The Remote Optics website may use cookies and similar technologies required for website functionality, security, performance and analytics.
Where legally required, users will be provided with appropriate information and choices regarding non-essential cookies.
Further details should be provided in the Remote Optics Privacy & Cookie Policy.
14. Website Content
Remote Optics takes reasonable care to ensure that information presented on this website is accurate and current.
However, website content is provided primarily for general information and may be changed without notice.
Images, videos, diagrams, renderings and examples displayed on the website may be illustrative and should not automatically be interpreted as specifications or guaranteed project outcomes.
15. Third-Party Websites and Services
The website may contain links to third-party websites, platforms or services.
Remote Optics does not control these third parties and is not responsible for their content, availability, privacy practices or terms of use.
16. Payment Terms
Payment terms will be specified in the relevant quotation, invoice or service agreement.
Where deposits, staged payments or upfront payments are required, work may commence only once the applicable payment has been received or otherwise agreed in writing.
Late or outstanding payments may result in the suspension of work or withholding of final deliverables, subject to applicable law and the agreed contractual terms.
17. Cancellations and Rescheduling
Cancellation and rescheduling conditions may vary depending on the nature of the project.
Where resources, personnel, travel, permits or equipment have already been committed, reasonable costs incurred before cancellation may be payable by the client, subject to the applicable agreement and South African law.
Weather-related or safety-related postponements of aerial operations will be rescheduled where reasonably possible.
18. Limitation of Liability
Remote Optics will exercise reasonable professional care in performing its services.
To the extent permitted by applicable law, Remote Optics will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control or from use of deliverables outside their agreed purpose or scope.
Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted.
This last qualification is particularly important because the Consumer Protection Act prohibits certain unfair contractual terms and restrictions on consumer rights where the Act applies. Government of South Africa
19. Force Majeure and Circumstances Beyond Our Control
Remote Optics will not be responsible for delays or inability to perform caused by circumstances reasonably beyond its control, which may include severe weather, airspace restrictions, regulatory intervention, natural disasters, civil disturbances, infrastructure failures or other unforeseen events.
Where possible, Remote Optics will communicate affected schedules and make reasonable arrangements to continue or reschedule the project.
20. Consumer Protection
Where the Consumer Protection Act 68 of 2008 applies to a transaction, nothing in these Terms is intended to waive, restrict or exclude rights that may not lawfully be waived, restricted or excluded.
The Act establishes protections relating to fair consumer transactions, information and marketing practices in South Africa. Government of South Africa
21. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and any dispute-resolution provisions contained in the relevant service agreement.
22. Changes to These Terms
Remote Optics may update these Terms and Conditions from time to time to reflect changes to its services, website, business practices or applicable legal requirements.
The latest version will be published on this website together with its effective or last-updated date.
23. Contact Us
Questions regarding these Terms and Conditions, privacy matters or Remote Optics services may be directed to:
Remote Optics (Pty) Ltd
Pretoria, Gauteng, South Africa
info@remote-optics.co.za